FAQs

Shipping Information

What Shipping Methods Are Available?

We ship with Canada Post. For domestic orders, we ship using Expedited/Regular Parcel™ service. For USA/International orders, we ship using Small Packet™ service which is normally handed off to USPS after it crosses the border.

If you require us to use an alternative carrier, please send us an email to receive a shipping quote. We have accounts with UPS but the shipping cost are usually much higher.

Do You Ship Internationally?

We do not normally ship internationally as the regular shipping cost from Canada is very high. However if you are overseas and would like to proceed with an order, please send us an email and we will provide you with a shipping quote to your destination.

Unfortunately our free shipping promotion would not apply to international orders.

How Long Will It Take To Get My Package?

Once payment has been received, our processing time is usually within 24-48 hours after which the package is ready for shipment. For delivery to PO Boxes in Alaska, Hawaii, US Territories and APO/FPO addresses, please allow three weeks for delivery. Shipping guidelines are estimates.

Days
Domestic (Vancouver) 2 days
Domestic (British Columbia) 5 days
Domestic (National) 9 days
USA 5-8 days

How Protected Is My Package?

Our 13″ x 19″ prints are shipped rolled up in sturdy poster tubes. Our 8″ x 10″ prints are mailed flat in reinforced envelopes. We never fold our prints. Canada Post is committed to the safe handling of all mail and parcels.

In the unlikely event should your package arrive damaged during transit, please send us an email and keep the item and its packaging in case they’re required for the claim assessment. We will ship out a new package to you during the claim process.

Payment Information

What Payment Methods Are Accepted?

We accept credit card (Visa, American Express, MasterCard) and account payments through Stripe on our website. We also accept INTERAC e-Transfers. For INTERAC e-Transfers, please refer to the invoice email for instructions on how to remit your payment.

For custom order purchases, you will be sent a digital invoice (via email) from our Square payment processor to complete your order.

How Secure Is Your Website?

The security of your information is paramount to the success of our business. Our entire website is secured with an SSL certificate. This is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. Depending on your browser, you can see our SSL certificate in action by the padlock icon in the browser address bar.

When purchasing from our website with a credit card, we do not store any credit card information in our database. We utilize Stripe to handle website credit card transactions. PCI DSS (Payment Card Industry Data Security Standard) is a set of comprehensive requirements all businesses that handle credit and debit payments must comply with, regardless of size or number of transactions they process. The requirements for maintaining PCI compliance include completion of an annual PCI self-assessment questionnaire and a quarterly network scan. Stripe has achieved PCI DSS compliance certification under various programs and standards.

Ordering Information

How Do I Place An Order?

Our website is e-commerce ready. Browse the website to view our product selection and add selected products to your shopping cart. Once you are ready to proceed, you can easily place your order by completing your shipping and payment information during the checkout process.

Alternatively, you can place an order via email. Send us a message and we will guide you through the order process.

How Can I Cancel Or Change My Order?

Please contact us via email as soon as possible if you would like to cancel your order. We can only cancel orders if they have not yet been processed. Cancelled orders will have payment returned in full via the same payment method. Please note that some credit card transactions may take up to 30 days for credit refunds depending on the card company involved.

Do I Need An Account To Place An Order?

An account is not required to place an order on our website.

How Do I Track My Order?

You can track your website orders by visiting the Order Tracking page.

Do You Charge Taxes?

As a Canadian business, we are required to collect the appropriate taxes for all provinces and territories. Tax calculations are done during the checkout process. Taxes are calculated on shipping charges. As we do not have a physical presence in the United States, we do not collect U.S. taxes.

How Can I Return a Product?

We hand-inspect all prints to ensure the highest quality before they are shipped to you. Our maps are printed on demand and is unfortunately the main reason why we are unable to accept any returns.

Care and Quality

How Do I Care For My Prints?

As with all prints, proper care will maximize display life. Our prints are for indoor display only and we recommend that prints be framed under glass or in a protective sleeve to protect the prints from atmospheric contaminants, the humidity, cigarette smoke, and high levels of ozone. While we do use fade-resistant ink, prints should be kept out of direct sunlight. By taking these steps to protect prints from direct sunlight and contaminants, you can preserve your beautiful maps for many years.

What Is The Quality Of Your Prints?

We use 10.3 mil 192 GSM ultra premium matte EPSON® paper for our large prints and 12 mil 215 GSM matte paper for our smaller prints. EPSON rates the lifetime of the print up to 100 years when stored in a picture frame.1 Our equipment prints using 6-color high-definition fade-resistant ink. Our materials are sourced from local Canadian vendors and printed in Vancouver, British Columbia.

1 Based on accelerated testing of prints displayed under glass in indoor display. Actual print stability will vary according to media, printed image, display or album conditions, light intensity, temperature, humidity and atmospheric conditions. 

Size And Frames

What Are The Print Size?

Paper Size (approx.)
INCHES CM INCHES CM
Width 13 33.02 8 20.32
Height 19 48.26 10 25.40
Printable Area (approx.)
INCHES CM INCHES CM
Width 12 30.48 7.45 18.92
Height 18 45.72 9.45 24
Border 0.5 1.27 0.27 0.7

Where Can I Buy Frames?

 

Please visit our IKEA Compatible Frames page for more information on frames that fit our map prints.

Have unanswered questions? Contact Us